PLANET GROUP (M) SDN BHD Hiring! Full Time CUSTOMER SERVICE EXECUTIVE in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Position Summary

The Customer Service Executive serves as the primary point of contact for customers, ensuring excellent customer experience and timely resolution of inquiries and issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, and social media.
• Handle customer complaints professionally and efficiently.
• Process orders, returns, and exchanges.
• Maintain accurate customer records.
• Coordinate with internal departments to resolve customer issues.
• Monitor customer satisfaction levels.
• Prepare customer service reports and feedback analysis.

Requirements

• Diploma/Degree in Business, Communications, or related field.
• Minimum 1–3 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to handle difficult customers professionally.
• Proficient in Microsoft Office applications.

Pay: RM3,000.00 - RM4,500.00 per month

Work Location: In person