Maintain and support the company's SD-WAN network connecting Malaysia and Singapore, ensuring network stability and security.
Implement and manage network security measures, including firewalls, endpoint protection, data backup, access control, and encryption to comply with local regulations.
Administer and maintain Windows/Linux servers, storage systems, and data center infrastructure, including power, cooling, and environmental monitoring.
Perform routine inspections, preventive maintenance, and troubleshooting of server rooms and IT infrastructure.
Manage office IT assets, industrial PCs, workstations, and peripheral devices, including deployment, configuration, and lifecycle management.
Utilize Microsoft Intune or similar endpoint management tools to standardize device deployment, monitoring, and policy enforcement.
Provide day-to-day technical support to end users by resolving hardware, software, network, and system-related issues.
Support and maintain Manufacturing Execution System (MES) and Warehouse Management System (WMS) to ensure smooth production operations.
Manage user accounts, system permissions, business data backups, and troubleshoot application or data synchronization issues.
Develop and execute IT incident response and disaster recovery procedures to minimize downtime during network or system failures.
Maintain IT documentation, asset inventories, operational records, and audit logs.
Collaborate with vendors and Group IT teams on system upgrades, infrastructure improvements, and technology implementation projects.
Conduct user training and develop IT operation manuals to promote standardized usage of systems and equipment.
Participate in continuous improvement initiatives to enhance IT infrastructure performance, security, and operational efficiency.