全职 IT Dekstop Support Engineer 工作, 薪水, Beyondsoft Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Description

Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

Support event, video conference with understanding knowhow and break fix

Support and troubleshoot desktop Technology and application like Microsoft Office

General concept for reporting, dashboard

With proactive communication with senior executive with quick resolution and follow up plan

Fast learner on new technology with data driven

Ensuring proper documentation, notification, tracking, and follow up of all incidents

Team Management with cross country is preferred

passionate, high performer, fast learner, willing to take ownership

work overtime required occasionally for emergency, project and VP support

Job requirements:

5+ years of work experience in large enterprise companies

University degree in computer science or equivalent experience in IT

Strong knowledge in User & VIP Support and ITIL methodology

Proven ability of project management

Strong Communication with different department and stakeholders

Preferred Requirements:

Mandarin Speaking and writing

Familiar with Mac OS system