Company Overview
Honest Crafters Pte Ltd is Singapore's leading leather restoration specialist, trusted for top-quality craftsmanship and honest pricing. We serve thousands with expert bag and shoe repair and restoration services.
Job Summary
As General Manager (Operations), you will lead daily operations and a team of 30 employees to drive operational excellence, enforce systems, and collaborate with Directors to achieve company goals and continuous improvement.
Responsibilities
- Oversee and manage daily company operations and workflow to ensure smooth business functioning
- Lead, motivate, and develop a team of approximately 30 employees to enhance performance and engagement
- Ensure adherence to quality standards, productivity targets, and timely job completion
- Build, improve, and enforce standard operating procedures (SOPs) and operational systems to optimize efficiency
- Monitor staff performance, attendance, and productivity to maintain workforce effectiveness
- Resolve operational and customer issues promptly and effectively to uphold service quality
- Collaborate closely with Directors to align operations with company goals and drive continuous improvement initiatives
Required competencies and certifications
- Demonstrated experience in Operations or General Management as essential for role effectiveness
- Proven management experience of 5–10 years overseeing teams of 15–50 employees
- Experience in service, retail, automotive, workshop, hospitality (F&B), logistics, or related industries
- Strong leadership skills to build, coach, and manage teams effectively
- Hands-on, disciplined, responsible, and results-driven approach to operational management
- Excellent problem-solving and decision-making skills to address challenges independently
- Ability to work independently and perform well under pressure
Preferred competencies and qualifications
- Experience in sales, especially Corporate (B2B) sales, business development, or key account management is an added advantage
Other Information
- Opportunity to lead a growing and established Singapore brand
- Work directly with the founders to influence the company’s future direction
- Competitive salary with performance-based incentives
- Career growth opportunities aligned with company expansion