Position: Maintenance Supervisor
Department: Engineering / Maintenance
Reports To: Hotel Manager / Operations Executive
Job Summary
The Maintenance Supervisor is responsible for overseeing the daily maintenance operations of the hotel, ensuring all guest rooms, public areas, back-of-house facilities, and building equipment are safe, functional, and well-maintained. The role includes supervising technicians, carrying out preventive maintenance, coordinating with contractors, and responding promptly to maintenance requests to ensure guest satisfaction.
Key Responsibilities
- Supervise the daily activities of the maintenance team and assign work schedules.
- Ensure all guest rooms, public areas, offices, and back-of-house facilities are maintained in good working condition.
- Conduct daily inspections and identify maintenance defects for immediate rectification.
- Implement and monitor preventive maintenance schedules for:
- Air-conditioning (VRV/VRF, split units)
- Electrical systems
- Plumbing and sanitary systems
- Water pumps and water tanks
- Lighting systems
- Fire protection systems
- Building structure and finishes
- Respond promptly to guest maintenance requests and emergency breakdowns.
- Troubleshoot and repair electrical, plumbing, HVAC, carpentry, painting, and minor civil works.
- Coordinate with external contractors and suppliers for specialized maintenance work.
- Ensure compliance with safety regulations, fire safety requirements, and hotel SOPs.
- Maintain maintenance records, work orders, equipment history, and preventive maintenance logs.
- Monitor inventory of maintenance tools, spare parts, and consumables.
- Assist in preparing maintenance budgets and controlling repair costs.
- Monitor utility consumption (electricity and water) and recommend energy-saving initiatives.
- Train and coach maintenance technicians on safe work practices and technical skills.
- Be available for emergency call-outs outside normal working hours when required.
Job Requirements / QualificationsEducation
- Certificate or Diploma in Electrical, Mechanical, Air Conditioning & Refrigeration, Building Maintenance, or a related technical field.
Experience
- Minimum 3 years of maintenance experience in a hotel, commercial building, or hospitality environment.
- At least 1–2 years in a supervisory role is preferred.
- Experience in a 3-star or 4-star hotel is an advantage.
Technical Skills
- Good knowledge of:
- Electrical systems
- Plumbing
- HVAC / VRV / VRF systems
- Carpentry
- Painting
- Fire protection systems
- General building maintenance
- Ability to read technical drawings and equipment manuals.
- Basic computer skills (Microsoft Office and maintenance reporting).
Leadership Skills
- Strong leadership and supervisory abilities.
- Good problem-solving and troubleshooting skills.
- Ability to prioritize work and manage multiple tasks.
- Good communication and interpersonal skills.
- Positive attitude with a hands-on approach.
- Able to work under pressure and during emergencies.
Working Hours
- 6 working days per week.
- Shift work, weekends, and public holidays as required.
- On-call for emergency maintenance when necessary.
Preferred Certifications
- Chargeman (AO/A1) – preferred but not mandatory.
- Air Conditioning & Refrigeration certification.
- Fire Safety or Occupational Safety & Health (OSH) training.
- First Aid certification is an added advantage.
Key Performance Indicators (KPIs)
- Guest room maintenance completion within SLA.
- Preventive maintenance completion rate (minimum 95%).
- Guest maintenance complaints resolved within 30 minutes.
- Equipment downtime minimized.
- Utility cost reduction through energy-saving initiatives.
- Compliance with safety and fire inspections.
- Maintenance budget adherence.
- Positive internal and guest feedback on maintenance response.
Pay: RM2,300.00 - RM2,500.00 per month
Work Location: In person