全职 IT SUPPORT ENGINEER 工作, 薪水 up to MYR 5,000, Emiwave Federal Territory 公司招聘中 - Ricebowl

Scope of responsibility

• Part of Managed Services Team providing 7x24 support for IT systems and networks
• Provide pre and post sales L1 and L2 technical support to sales team, customers and partners on IT systems, Cloud/Servers/Storage, Security, Wireless, Network, VoIP
• Installation, configuration, test and commissioning of Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Remote or onsite technical support for Cloud/Servers/Storage, Desktops, OS, Wireless, Networking, Firewall, Security, VOIP
• Manage process, trouble tickets, and documentations for installation, maintenance, support, inventory, Lic, HW & SW renewals
• Liaise with vendors/principals on all technical related matter. Escalation procedure to level 3 support by Vendors/Principals
• Liaising and working in collaboration with other internal staff (if any), 3rd party companies like contractors, cabling installers

Requirement

· Diploma or Degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution

· 2 or more years experience in IT Managed Services and Support

· Practical knowledge in ITIL implementation, practices and processes

· Good hands-on knowledge and troubleshooting skills on IT systems, especially Cloud/Servers/Storage, OS, Cybersecurity, or Networks

· Good customer interaction, written and oral communication skills

· Ability to work with all levels, and ability to work and contribute in a team or individually

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person