Agensi Pekerjaan Workle Hiring! Full Time Customer Support Desk Executive in Federal Territory, Earn up to MYR 5,500 - Ricebowl

About the Role:

This role is ideal for candidates with experience in HRMS, payroll systems, SaaS support, or customer service operations who enjoy solving problems and working directly with clients. You will be the first point of contact for regional customers, helping them resolve system-related issues while ensuring a smooth user experience.

Job Responsibilities:

• Provide Level 1 customer support through phone, email and ticketing systems.
• Troubleshoot HRMS and payroll-related issues.
• Handle enquiries related to payroll, leave, attendance and claims.
• Ensure issues are resolved within SLA.
• Escalate technical issues to Product Development or Technical teams.
• Follow up until issue closure.
• Assist customers with system configuration and navigation.
• Maintain SOPs, knowledge base articles and user guides.
• Utilize approved AI tools to improve response quality.
• Maintain strict confidentiality of payroll and employee data.

Requirements:

• Bachelor's Degree in Information Technology / Business Administration/ Human Resource/ Computer Science, related field
• Minimum 2–4 years in: Customer Support / Service Desk / Client Support / Payroll Operations / HRMS Support / SaaS Support
• Must have experience supporting at least one of the following: Payroll System / HRMS / Leave Management / Attendance System / Claims Module / Employee Self Service (ESS)
• Experience with: Ticketing systems/Jira Service Management/ ServiceNow/ Zendesk/ Freshdesk/ ManageEngine/ Microsoft Office/ Email & phone customer support
• Supporting regional APAC customers (English, Mandarin, Cantonese)

Job Type: Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

• Professional development

Experience:

• HRMS : 2 years (Required)

Language:

• Mandarin (Required)
• Cantonese (Required)

Work Location: In person