全职 Mandarin Customer Communication Executive 工作, 薪水 up to MYR 3,000, Tribe Business Services Melaka 公司招聘中 - Ricebowl

Mandarin Customer Communication Executive (Office-Based | Melaka, Malaysia)

Job Responsibilities

• Provide professional customer support in Mandarin via live chat, email, and online communication channels.
• Assist users with account inquiries, order-related issues, and platform services.
• Handle customer concerns related to digital products and online platform services in a timely manner.
• Communicate with internal teams to resolve customer issues and ensure service quality.
• Monitor daily customer interactions and maintain accurate records.
• Escalate complex cases to the appropriate team when necessary.
• Deliver a positive customer experience while following company policies and procedures.

Job Requirements

• Fluent in Mandarin (spoken, reading, and writing).
• Basic English communication skills.
• Experience in Customer Service, Live Chat Support, or online platform support is an advantage.
• Interest in digital entertainment, online platforms, or interactive services is preferred.
• Willing to work on-site in Melaka, Malaysia.
• Willing to work rotating shifts, including weekends and public holidays.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin (speaking, reading, and writing)?
• Do you have experience in Customer Service, Live Chat Support, or online platform support?
• Are you interested in supporting customers for digital entertainment or online platform services?
• Are you willing to work on-site in Melaka, Malaysia, with rotating shifts, including weekends and public holidays?
• If selected, when would you be available to start?

Work Location: In person