jobs in PT. Guna Coalindo

全职 IT Support Engineer 工作, 薪水, PT. Guna Coalindo 公司招聘中 - Ricebowl

IT Support Engineer

PT. Guna Coalindo

Undisclosed

全职

Singapore

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工作地点

  • Singapore

职位描述

岗位职责

DESKRIPSI PEKERJAAN

  • Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
  • Perform basic troubleshooting based on SOP and guides
  • Escalate tickets to next level and ensure resolution within Service Level Agreement
  • Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
  • Proactively escalate query trends or potential issues to team leader
  • Any other relevant duties as and when assigned by the Supervisor

REQUIREMENT

  • Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
  • At least 1–3 years of relevant experience in IT support or helpdesk roles.

DETAIL LOWONGAN

  • Umur -
  • Min GPA -
  • Min. Qualification D3
  • Min Experience Staff

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