全职 Senior Admissions Executive 工作, 薪水, SagePaths Global Education 公司招聘中 - Ricebowl

Job Title: Senior Admissions Executive

Employment Type: Fixed Term Contract; Full-time; Permanent

Department: Admissions and Enrolment

About the Role

We are seeking a responsible, detail-oriented, and service-minded Senior Admissions Executive to support admissions operations across the region. This role is not primarily a student recruitment position. The key focus is to manage student applications, support students, parents, institutional partners, and sub-agency partners, and ensure every admissions case is handled accurately, professionally, and efficiently.

The Senior Admissions Executive will work closely with schools, universities, education partners, sub-agencies, and internal teams to process applications, answer enquiries, follow up on cases, resolve issues, and provide high-quality admissions support throughout the student journey.

Key Responsibilities

Admissions & Application Processing

• Manage the full application process, including document collection, application checking, submission, follow-up, offer acceptance, and enrolment preparation.
• Review students’ academic backgrounds and ensure applications meet the entry requirements of schools, colleges, universities, and pathway programmes.
• Check application documents carefully and ensure all required information is complete, accurate, and properly submitted.
• Monitor application progress and follow up with students, parents, partners, and institutions in a timely manner.
• Maintain proper admissions records, student documents, application status updates, and communication logs.
• Assist in preparing offer acceptance documents, enrolment materials, and other admissions-related paperwork.

Enquiry Handling & Student Support

• Respond professionally to enquiries from students, parents, partners, and sub-agencies.
• Provide accurate information on programme requirements, admissions procedures, documentation, timelines, fees, progression pathways, and institutional policies.
• Support students and parents throughout the application and admissions journey.
• Handle urgent cases, difficult questions, and special application situations with patience, care, and professionalism.
• Ensure all enquiries and follow-ups are handled promptly and clearly.

Partner & Sub-Agency Support

• Work closely with sub-agency partners to support their student applications and admissions enquiries.
• Provide application guidance, document checklists, programme updates, and admissions support to partner agencies.
• Maintain smooth communication with partner schools, colleges, universities, and education institutions.
• Coordinate with institutional partners regarding application requirements, missing documents, offer letters, student status, and case follow-ups.
• Support partner communication to ensure accurate and consistent admissions information is provided.

Issue Resolution & VIP Client Service

• Assist in handling complex admissions cases, escalations, complaints, and urgent application matters.
• Provide high-quality service to VIP clients, key partners, and important student cases.
• Coordinate with internal departments and external institutions to resolve application, enrolment, documentation, or student service issues.
• Ensure students, parents, and partners receive clear, timely, and reliable support.
• Escalate serious or sensitive cases to the management team when necessary.

Process Support & Operational Improvement

• Support the improvement of admissions workflows, templates, checklists, and internal tracking systems.
• Assist in maintaining clear standards for application processing, enquiry response, document checking, and partner communication.
• Share feedback with the team to improve admissions efficiency, service quality, and accuracy.
• Support junior team members by providing guidance on application procedures, document checking, and case follow-up when required.
• Ensure admissions work is completed with a high level of accuracy, professionalism, and confidentiality.

Requirements

• Bachelor’s degree or above, preferably in Education, Business, Management, International Relations, or a related field.
• Minimum 2 years of experience in admissions, application processing, student services, education operations, or international education.
• Good understanding of education systems from K-12 to higher education.
• Experience working with education agencies, sub-agencies, schools, colleges, or universities will be an advantage.
• Strong attention to detail and ability to manage multiple applications at the same time.
• Excellent communication, coordination, and problem-solving skills.
• Strong service mindset, especially when dealing with parents, VIP clients, and institutional partners.
• Able to work under pressure and respond quickly to urgent cases.
• Able to work independently while also supporting team objectives.
• Bilingual proficiency in English and Mandarin is preferred to support regional students, parents, and partners.