Roles & Responsibilities

Role Overview : The Management Trainee will learn and assist in all aspects of outlet operations, from food preparation and customer service to staff supervision and outlet management, with a structured progression from Service Crew to Acting Outlet Manager.

Key Responsibilities :

Customer Service & Food Service

• Assist customers with food selection and portioning.

• Learn and handle POS/Cashiering system for payments.

• Maintain friendly and professional customer interaction.

• Support takeaway and packaging orders.

Food Safety & Hygiene

• Follow SOPs for food preparation and service.

• Maintain cleanliness of dining area, kitchen, trays, utensils, and food display.

• Ensure compliance with food safety standards.

Operational Support

• Refill and arrange food items neatly.

• Monitor stock levels and assist with inventory management.

• Perform ad hoc duties as assigned.

Shift Supervision (Supervisor Level)

• Manage daily operations during shift.

• Motivate and coach team members.

• Handle customer feedback and prepare reports.

• Ensure quality and consistency of dishes.

• Schedule staff and manage manpower effectively.

Outlet Management (Acting Outlet Manager Level)

• Oversee overall outlet operations and QSC standards.

• Analyze sales data and production planning.

• Assist in recruitment, training, and performance appraisals.

• Manage P&L, inventory, and vendor coordination.

• Implement operational improvements and ensure SOP compliance.

Leadership & Development

• Mentor and train staff.

• Prepare for full Branch Manager responsibilities.

• Support cross-training in multiple operational areas.

Key Requirements:

• Candidates with no experience are welcomed, training is provided

• Prior F&B experience is a plus

• Able to speak basic English and fluent Mandarin in order to liaise effectively with customers