RESPONSIBILITY & AUTHORITY 职责与权限
Order Processing & Fulfillment 订单处理与履行
Process sales orders, track shipments, and ensure delivery schedules are met. 处理销售订单、跟踪货物运输情况,并确保按计划完成交付
Billing and Documentation 开票与文件管理
- Prepare invoices, delivery orders, and sales quotations. 编制发票、送货单及销售报价单
- Ensure accuracy of billing details and financial records. 确保开票资料及财务记录的准确性
Planner and Production Collaboration 计划与生产协调
- Work with PMC to align sales orders with manufacturing and inventory schedules. 与生产计划与物料控制部(PMC)协作,确保销售订单与生产计划及库存安排保持一致
- Monitor stock levels and track production progress to confirm delivery dates. 监控库存水平及生产进度,以确认产品交付日期
Sales Support 销售支持
- Maintain customer databases. 维护客户资料数据库
- Coordinate with logistics for smooth shipment execution. 与物流部门协调,确保货物顺利出运
- Coordinate with the marketing team for promotional materials. 与市场部协调,提供所需的宣传及推广资料
Customer Relations 客户关系管理
- Serve as a primary point of contact for client inquiries, handle after-sales support, and resolve customer complaints作为客户咨询的主要联络窗口,提供售后服务,并及时处理及解决客户投诉