全职 IT Operations Analyst 工作, 薪水, Merchandising Job & Career 公司招聘中 - Ricebowl

Role Description

We are seeking a proactive and analytical IT Operations Analyst to support the stability, performance, and continuous improvement of the organization's technology infrastructure and operational services. The successful candidate will be responsible for monitoring IT operations, analyzing system performance, coordinating incident resolution, supporting infrastructure management, and implementing process improvements that ensure reliable, secure, and efficient technology services. This role plays a critical part in maintaining business continuity while driving operational excellence through data-driven analysis and modern IT service management practices.

The role involves monitoring the daily performance of IT systems, applications, networks, cloud environments, and infrastructure to ensure maximum availability and operational efficiency. The successful candidate will identify operational issues, investigate system alerts, coordinate incident response, perform root cause analysis, and recommend preventive measures that improve service reliability and reduce operational risks.

Responsibilities include analyzing IT operational data, monitoring key performance indicators, preparing service reports, maintaining operational dashboards, and providing actionable insights that support technology planning and decision-making. The candidate will evaluate system utilization, capacity trends, service availability, and operational metrics while identifying opportunities to optimize infrastructure performance and improve service delivery.

The position also includes supporting incident, problem, and change management processes by coordinating issue resolution, documenting incidents, maintaining operational records, tracking service requests, and ensuring timely communication with stakeholders. The successful candidate will work closely with technical teams to minimize service disruptions, improve response times, and enhance the overall user experience.

Additional responsibilities include supporting system maintenance activities, coordinating software updates, monitoring backup and recovery processes, validating operational procedures, maintaining technical documentation, and assisting with business continuity and disaster recovery planning. The candidate will also participate in automation initiatives, infrastructure optimization projects, cloud operations, and digital transformation programs that improve operational efficiency and scalability.

The successful candidate will collaborate closely with infrastructure engineers, software development teams, cybersecurity specialists, service desk personnel, business users, vendors, and management to ensure IT services align with business objectives and organizational standards. The role requires excellent analytical thinking, strong troubleshooting abilities, attention to detail, and the capability to manage multiple operational priorities in a fast-paced technology environment.

The individual will contribute to improving IT operational maturity by strengthening monitoring capabilities, enhancing service management processes, optimizing system performance, reducing operational risks, and supporting continuous improvement initiatives. Strong communication, documentation, and stakeholder management skills are essential for maintaining effective collaboration across technical and business teams.

This position offers the opportunity to contribute to a modern technology environment by improving IT service reliability, supporting enterprise infrastructure, driving operational excellence, and enabling business success through efficient technology operations and continuous innovation.

Qualifications

• Bachelor's Degree, Diploma, or equivalent professional qualification in Information Technology, Computer Science, Information Systems, Software Engineering, Network Engineering, or a related field.
• Strong understanding of IT operations, infrastructure management, system administration, and enterprise technology environments.
• Knowledge of IT Service Management (ITSM), ITIL principles, incident management, problem management, change management, and service delivery best practices.
• Familiarity with operating systems, servers, virtualization technologies, cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, firewalls, load balancing, and network monitoring.
• Familiarity with monitoring and observability tools, logging platforms, performance monitoring solutions, and operational dashboards.
• Knowledge of database fundamentals, backup and recovery procedures, storage management, and system availability concepts.
• Familiarity with scripting, automation tools, PowerShell, Bash, Python, or similar technologies is an advantage.
• Understanding of cybersecurity principles, access management, vulnerability management, and security best practices.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational and time management skills with the ability to manage multiple incidents, projects, and operational priorities simultaneously.
• Strong attention to detail and commitment to maintaining accurate operational records, documentation, and reporting.
• Ability to prepare operational reports, performance dashboards, technical documentation, and executive summaries.
• Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Strong stakeholder management and collaboration skills with the ability to work effectively across cross-functional teams.
• Ability to work independently while contributing positively within a collaborative team environment.
• Adaptability and willingness to learn emerging technologies, cloud services, automation platforms, artificial intelligence solutions, and evolving industry best practices.
• Professional attitude with excellent ethical standards, accountability, integrity, and a customer-focused mindset.
• Commitment to continuous improvement, operational excellence, and delivering reliable, high-quality IT services.
• Ability to support infrastructure modernization, cloud migration, digital transformation, and enterprise technology initiatives.
• Strong commercial awareness with the ability to align IT operations with business objectives and organizational priorities.
• Passion for technology operations, infrastructure reliability, service excellence, continuous learning, and delivering secure, efficient, and scalable IT solutions that support long-term business success.