Robotics Instructor & Customer Service Executive

We are looking for an enthusiastic and responsible Robotics Instructor & Customer Service Executive to join our education centre.

This is a hybrid role that involves teaching engaging robotics lessons to children while supporting parents and customers with programme enquiries, enrolments, and general customer service.

Key Responsibilities

Teaching Responsibilities

• Conduct robotics lessons for children aged 3 to 12.
• Guide students in robot building, coding, problem-solving, and hands-on activities.
• Prepare classroom materials and ensure lessons are conducted smoothly.
• Monitor students’ learning progress and provide feedback to parents.
• Maintain a safe, positive, and engaging classroom environment.
• Receive training on our robotics curriculum and teaching methods.

Customer Service Responsibilities

• Respond to customer enquiries through WhatsApp, phone calls, social media, and walk-ins.
• Explain class programmes, schedules, fees, and promotions clearly to parents.
• Assist with trial lesson bookings, registrations, payments, and class arrangements.
• Follow up with prospective customers and existing students.
• Handle customer concerns professionally and provide appropriate solutions.
• Support the daily operations and administrative duties of the centre.

Requirements

• Enjoys working with children and communicating with parents.
• Friendly, patient, responsible, and service-oriented.
• Able to communicate clearly in English.
• Basic Mandarin communication would be an advantage.
• Comfortable learning and teaching robotics and coding.
• Teaching, enrichment centre, retail, sales, or customer service experience would be an advantage.
• Training will be provided for suitable candidates.
• Fresh graduates and candidates without robotics experience are welcome to apply.

Working Schedule

• Five-day work week.
• Candidates must be able to work on both weekends.
• Two rest days will be scheduled on weekdays.
• Able to work during school holidays and selected public holidays when required.

What We Offer

• Structured robotics and teaching training.
• Opportunities to develop teaching, customer service, and centre-management skills.
• Supportive and engaging working environment.
• Career progression opportunities within the education industry.
• Experience coaching students in robotics or coding competitions.

What We Offer:

Friendly and collaborative team environment.

Opportunities for career growth and training.

Chance to make an impact in students’ lives.

Access to advanced tech tools and resources.