PERSOL SINGAPORE PTE. LTD. Hiring! Full Time Senior Application Support Analyst in Islandwide (Singapore), Earn up to SGD 8,000 - Ricebowl

Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run.
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements:

• Minimum 8 years of experience working in IT support service delivery in the banking/financial industry.
• Minimum 5 years of experience on enterprise tools MQ, Control M OR Connect Direct.
• Minimum 5 years of experience on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc
• Good analytic and problem-solving skills
• Experience in L2 or L3 production support
• Bachelor’s degree of Computer Science, IT or Engineering
• Must be familiar with OS/400 system
• Must be familiar with RPG, COBOL language
• Experience with Silverlake banking system is good to have.

Interested candidates, who wish to apply for the above position, please send in your resume *************

We regret to inform that only shortlisted candidates will be contacted PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R24123179 (Ajay Sharma)

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