Key Responsibilities
a) Project Leadership & Delivery
- Lead the end-to-end delivery of strategic and transformation initiatives across the organization.
- Develop and maintain project plans, schedules, budgets, resource requirements and governance structures.
- Manage project scope, timelines, dependencies, risks, issues, assumptions and change requests.
- Ensure projects are delivered within agreed objectives, timelines, quality standards and budgets.
- Drive accountability across project teams and stakeholders to achieve project outcomes.
b) Transformation & Change Management
- Support the delivery of business transformation initiatives involving process, people, technology and operating model changes.
- Facilitate requirements gathering, solution reviews, decision-making workshops and stakeholder discussions.
- Coordinate business readiness, training, communications and adoption activities to support successful implementation.
- Monitor and track realization of project objectives and business outcomes.
c) Stakeholder Management
- Partner closely with business leaders, technology teams, operations, risk, compliance and external vendors.
- Prepare and present project updates, risk assessments and recommendations to senior management and governance committees.
- Establish strong relationships across functions to drive alignment and timely decision-making.
d) Governance, Reporting & Controls
- Implement appropriate project governance and reporting frameworks.
- Produce quality project documentation including project charters, status reports, risk registers, issue logs and steering committee materials.
- Monitor project performance and proactively identify corrective actions when required.
- Manage project financials, resource utilization and vendor deliverables where applicable.
Educational Qualifications & Years of Relevant Experience
- Bachelor's Degree in Business, Information Systems, Technology or related discipline.
- PMP, PRINCE2, Agile, Scrum Master or equivalent certification preferred.
- Minimum 7–12 years of project management experience delivering complex business and technology initiatives.
- Demonstrated experience leading cross-functional projects involving multiple stakeholders.
- Proven track record of managing projects from initiation through implementation and post-go-live stabilization.
- Experience managing external vendors, consultants and delivery partners.
- Strong experience in project governance, executive reporting and stakeholder management.
- Experience within financial services, capital markets, banking or related industries.
- Experience delivering CRM-related projects or customer transformation initiatives.
- Experience in digital transformation, process improvement, automation, data or AI-related initiatives.
Skills
- Strong project planning, organization and execution skills.
- Excellent risk management and problem-solving capabilities.
- Strong analytical and business process assessment skills.
- Ability to manage multiple projects and competing priorities simultaneously.
- Excellent verbal, written, facilitation and presentation skills.
- Proficiency in project management tools and reporting applications.
Personal Attributes
- Strong ownership mindset and accountability.
- Highly organized and detail oriented.
- Able to navigate ambiguity and drive outcomes.
- Strong problem-solving and analytical skills.
- Resilient and adaptable in a fast-changing environment.
- Collaborative and able to work across cultures and functions.
- Executive presence with confidence engaging senior management and steering committees.
*Only shortlisted candidates will be contacted.