MODERNLMS SDN BHD Hiring! Full Time Technical Lead in Federal Territory, Earn up to MYR 7,000 - Ricebowl

About ModernLMS

ModernLMS is a Malaysian eLearning technology company and Malaysia’s only certified Moodle Partner. We develop and support Learning Management Systems, branded mobile applications and Moodle integrations for corporations, government agencies and universities—including large-scale platforms serving more than 300,000 end users.

We are looking for an experienced System Technical Support Lead to oversee ModernLMS’s technical operations, coordinate cross-functional technical teams and ensure that client issues and project deliverables are handled professionally within agreed timelines and SLAs.

This is a client-facing technical leadership role—not an internal IT helpdesk position.

Key Responsibilities

• Lead and manage ModernLMS’s technical team, currently comprising the Technical Support, Web Development and Infrastructure departments, with responsibility for work allocation, cross-department coordination, technical quality, team performance, project delivery and SLA achievement.
• Monitor support tickets, incidents and technical requests, assign priorities and ensure timely resolution.
• Take ownership of escalated issues involving Moodle, LMS platforms, web applications, mobile applications, integrations, databases, servers and hosting infrastructure.
• Coordinate investigations across Support, Web Development and Infrastructure teams to identify root causes and implement appropriate solutions.
• Troubleshoot user access, enrolment, courses, plugins, APIs, notifications, system configurations and application performance.
• Review application logs, server logs, database queries and monitoring information during technical investigations.
• Liaise professionally with corporate, university and government clients during technical incidents and escalations.
• Provide clients and Management with clear progress updates, technical explanations and resolution plans.
• Coordinate with developers on bugs, code fixes, integrations, testing and production releases.
• Oversee infrastructure-related matters including server availability, web services, SSL, DNS, backups, monitoring and hosting performance.
• Maintain technical SOPs, troubleshooting guides, system documentation and knowledge-base articles.
• Coach team members on troubleshooting, documentation, client communication and technical best practices.
• Identify recurring issues and recommend improvements to systems, processes and team workflows.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Software Engineering or a related field.
• Approximately 5–7 years of experience across technical support, web development, application support or infrastructure operations.
• Practical experience coordinating or supervising a multidisciplinary technical team.
• Strong understanding of web development concepts, including web applications, APIs, databases, front-end and back-end systems.
• Working knowledge of Linux servers, server architecture, cloud or hosted environments and web servers such as Nginx or Apache.
• Familiarity with DNS, SSL, networking fundamentals, system monitoring, backups and application logs.
• Experience using ticketing or service-management tools and working according to SLAs.
• Strong written and spoken English and Bahasa Malaysia.
• Able to explain complex technical matters clearly to clients and non-technical stakeholders.

Preferred Qualifications

• Hands-on Moodle or Moodle Workplace experience.
• Experience supporting enterprise, university or government systems.
• Familiarity with PHP, SQL, Git, cloud hosting and mobile applications.
• ITIL Foundation, Linux, cloud or Moodle-related certifications are advantageous.

Who You Are

You can coordinate multiple issues across systems, web applications and infrastructure while directing the right people towards resolution. You remain calm during escalations, manage competing priorities and keep teams accountable so that incidents and client requests are resolved within the agreed SLA.

You communicate confidently, make practical technical decisions and support team members without losing sight of client expectations.

How to Apply

Submit your resume through Indeed with a brief summary of the technical teams, systems and infrastructure you have managed or supported.

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• How many years of experience do you have leading or supervising a technical team?
• Describe the technical team you have managed, including the number of people and whether the team covered technical support, web development, infrastructure or other technical functions.
• How many years of professional experience do you have in technical support, web development, infrastructure operations or application support?
• Please describe your practical knowledge in the following areas:

Linux server administration
Nginx or Apache web servers
DNS and SSL
Server or cloud architecture
Databases and SQL
APIs and system integrations
Web application troubleshooting
Application and server logs

• Describe one critical system, application or infrastructure issue you coordinated. What was the issue, which teams were involved, and how did you ensure it was resolved within the SLA?
• Have you handled technical escalations involving enterprise, university or government clients?
• Please describe any experience you have supporting Moodle, Moodle Workplace, another LMS or a large web-based platform.
• Which ticketing, project management or service-management tools have you used? Examples include Jira, Zendesk, Freshdesk, ServiceNow or similar tools.
• A client reports that their LMS is slow and users cannot complete certain activities. Explain the first steps you would take and how you would coordinate the Support, Web Development and Infrastructure teams.
• Rate your professional communication ability from 1 to 10:

English:
Bahasa Malaysia:
Other languages:

• This is a full-time, on-site position in the KLCC area. Are you able to commute to the office or relocate if selected?
• Please state your current salary, expected salary and notice period.

Work Location: In person