全职 Client Relationship Consultant 工作, 薪水, Niagawan Plus 公司招聘中 - Ricebowl

Client Relationship Consultant

Bayan Lepas, Penang (Full-Time, On-site)

About Niagawan

Niagawan is a fast-growing technology company providing cloud-based Accounting, POS, and Tax solutions for SMEs. We help businesses simplify their daily operations through innovative and user-friendly technology.

As we continue to grow, we're looking for a Client Relationship Consultant to join our team. In this role, you'll work closely with accounting firms and business owners, helping them discover how our solutions can improve their daily operations.

This position is ideal for someone with around 2 years of B2B sales or client relationship experience who enjoys meeting people, building relationships, and growing a career in the technology industry.

Your Role

Company-qualified leads will be provided, allowing you to focus on understanding customers' business needs, demonstrating our solutions, and guiding them through the decision-making process.

After a successful sale, you'll continue to support your assigned customers by maintaining strong relationships and ensuring they enjoy a smooth experience with our products.

Key Responsibilities

Client Relationship & Sales

• Manage company-provided leads from accounting firms and business owners
• Understand customers' business needs and recommend suitable software solutions
• Conduct online product demonstrations and face-to-face presentations
• Guide customers through the sales process and achieve individual sales targets
• Build long-term relationships with customers through professional and responsive service

Customer Support & Relationship Management

• Act as the main contact person for your assigned customers
• Assist customers during onboarding and coordinate with internal teams when required
• Follow up with customers to ensure satisfaction and encourage long-term partnerships
• Gather customer feedback and share market insights with internal teams

Business Development

• Identify opportunities to strengthen customer relationships and generate referrals
• Travel within Malaysia to visit customers when required

Job Requirements

Qualifications

• Diploma or Bachelor's Degree in any related field
• Minimum 2 years of experience in B2B sales, business development, account management, or customer relationship management
• Malaysian citizens only
• Willing to work full-time in Bayan Lepas, Penang
• Willing to travel within Malaysia when required

Skills & Experience

• Strong communication and presentation skills
• Confident speaking with business owners and professionals
• Enjoy building relationships and helping customers solve business challenges
• Self-motivated and target-driven
• Experience in SaaS, ERP, POS, Accounting Software, or other B2B software solutions is an advantage

Personal Attributes

• Professional and presentable
• Positive attitude and eager to learn
• Strong sense of responsibility and ownership
• Able to work independently and as part of a team

Why Join Niagawan?

• Company-provided qualified leads (no cold prospecting)
• Attractive basic salary + commission + performance incentives
• Opportunity to work with accounting professionals across Malaysia
• Career growth in a fast-growing SaaS technology company
• Supportive team with structured training and guidance
• Exposure to cloud accounting, POS, and tax solutions for SMEs