全职 Information Technology Operations Engineer 工作, 薪水, HMI Medical Federal Territory 公司招聘中 - Ricebowl

The IT Operations and Support Engineer provide technical support and administration across end‑user computing (EUC), Microsoft 365 services, and on‑premises Active Directory environments. Responsible for day‑to‑day operations, incident resolution, system administration, and user access management

Support EUC operations

• Deliver technical support for desktops, laptops, mobile devices, and related peripherals eg. Printer, Video conferencing system, etc.
• Monitor the computer inventory, endpoint health, system performance, and patch compliance
• Troubleshoot hardware and software incidents in a timely manner
• Administer EUC management tools to enable remote support, automate patching, and enforce endpoint security policies

Administer Microsoft 365 and Entra

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Copilot
• Configure and enforce collaboration, security, and compliance policies across the Microsoft 365 environment
• Manage Microsoft Entra ID, including user lifecycle management, conditional access, MFA, role-based access, and application integrations
• Implement and monitor identity governance, security baselines, and compliance controls

Maintain Active Directory and DNS

• Manage Active Directory objects including users, groups, organizational units, and Group Policies
• Enforce access control and security policies
• Support backup, restoration, and disaster recovery testing activities
• Monitor domain controller health, replication, and DNS integration
• Administer DNS services and resolve name resolution issues

Incident resolution and continuity

• Respond to IT service requests, incidents, and escalations in accordance with service level targets
• Support change management processes and deployment of system updates
• Maintain and update technical documentation, SOPs, knowledge base, and training guides.

Collaboration and development

• Collaborate with infrastructure, cybersecurity, and application teams to support IT operations
• Identify and recommend improvements to enhance system reliability, performance, and user experience

Qualification and Requirement

1. Degree in Computer Science, or minimum higher diploma in IT or equivalent.
2. At least 6 year(s) of working experience in the related field
3. Knowledge in ITIL and IT service desk would be an added advantage
4. Advantageous to have analytics and problem-solving experience
5. Effective people and good team player, ability to communicate and work with all levels of staff across the organization.
6. Independent and able to work well with others.
7. Multi-tasking person, with sense of urgency.
8. Ability to work extra working hours especially during critical situation.