全职 Technical Support Engineer 工作, 薪水 up to MYR 8,000, YUNXU TECHNOLOGY (M) SDN BHD Johor 公司招聘中 - Ricebowl

 What we're looking for

• Associate's degree or above, majoring in Computer Science, Electronic Information Engineering, Communication Engineering, or related fields.
• Over 5 years of experience in server/data center technical support, including at least 3 years of experience with GPU servers.
• In-depth understanding of NVIDIA GPU architecture (H100/H200/H800/B200/B300 series), PCIe topology, and NVLink/NVSwitch interconnect technologies.
• Proficient in Linux system administration and skilled in using hardware diagnostic tools and out-of-band management systems such as BMC/iLO.
• Strong fault analysis capabilities, able to independently complete the entire process from log collection and data correlation to root cause location.
• Preference will be given to candidates holding HCIE-Data Center, NVIDIA DGX certification, or others Advanced Technical Certification.

Key Responsibilities

• Technical Specification Development and Publication: Compile and update on-site maintenance technical specifications, checklists, and standard operating procedures (SOPs) for GPU servers and storage devices, and promote their implementation to all maintenance engineers.
• Difficult Fault Support: Respond to escalated difficult faults reported by maintenance engineers, providing remote technical guidance; when necessary, coordinate with the GS (Global Support) team to intervene and track the fault until it is resolved.
• Incident Review: Conduct root cause analysis on major operational errors (accidental shutdown, incorrect hard drive replacement, incorrect cable disconnection, etc.), compile incident analysis reports, and propose preventative measures and improvement plans.
• Work Order Technical Analysis: Regularly review the on-site maintenance instructions for closed work orders, verify the rationality of fault diagnosis logic and repair solutions, and promptly correct any non-standard operations.
• Technical Case Library Construction: Collect and organize typical fault cases (such as GPU outages, ECC errors, BMC log analysis, etc.) to form a standardized technical case library for engineers to learn from and reference.