Assistant Spa Manager – Job Requirements
- Diploma or Bachelor's Degree in Hospitality Management, Spa Management, Business Administration, or a related field.
- Minimum 3–5 years of experience in a luxury hotel spa or wellness environment.
- Good knowledge of spa operations, wellness treatments, guest service standards, and retail sales.
- Experience in managing daily spa operations, therapist scheduling, inventory control, and revenue targets.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service skills with the ability to handle guest feedback and resolve complaints professionally.
- Knowledge of health, hygiene, safety, and sanitation standards applicable to spa operations.
- Ability to train, coach, and motivate spa associates to achieve service excellence.
- Familiarity with spa booking/POS systems (e.g., Book4Time, SpaSoft, or similar systems) is an advantage.
- Good command of spoken and written English. Additional languages are an advantage.
- Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Flexible to work shifts, weekends, and public holidays.
Pay: RM5,500.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person