‎ Softenger Malaysia Hiring! Full Time EStatement System Support Engineer in Federal Territory - Ricebowl

Details:

Working Location: Cyberjaya, Malaysia

Working Mode: On-site

Employment Type: 1-year extendable Contract

Skillset:

• Technically competent in MS SQL, .Net framework, Java J2EE, Batch scheduling and monitoring (Control-M), Unix shell scripting, GIT, Devops,
• Up to 7+ years of IT experience & 5+ application development/support
• Last 3 years of relevant experience in banking/financial services industry
• Strong experience in banking/financial services industry
• Demonstrable analytical skills with deep knowledge Production Support Environment.
• Incident, problem, and service Outage management experience is Plus.
• Good Communication and Articulation Skills
• Able to work stand alone in recovery and in flexible timing.

Roles/Responsibilities:

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for eStatement applications.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG and MY.
• Server Performance, capacity, utilization monitoring and Health monitoring.
• Fine tune applications and systems for high performance and higher volume throughput.
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects.
• Able to support SIT/UAT/PROD/DR deployment, with DevOps.
• Able to support relevant software/platform/database upgrade for the systems.
• Have a quality mind-set with prevention attitude to attain zero defects.