全职 Senior End User Support Engineer (Desktop - VIP Support) 工作, 薪水, Beyondsoft Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Descriptions:

Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

Support event, video conference with understanding knowhow and break fix.

Support and troubleshoot desktop Technology and application like Microsoft Office.

General concept for reporting, dashboard.

With proactive communication with senior executive with quick resolution and follow up plan.

Fast learner on new technology with data driven.

Ensuring proper documentation, notification, tracking, and follow up of all incidents.

Team Management with cross country is preferred.

passionate, high performer, fast learner, willing to take ownership.

work overtime required occasionally for emergency, project and VP support.

Job requirements:

5+ years of work experience in large enterprise companies.

University degree in computer science or equivalent experience in IT.

Strong knowledge in User & VIP Support and ITIL methodology.

Proven ability of project management.

Strong Communication with different department and stakeholders.

Preferred Requirements:

Familiar with Mac OS system