HSBC Global Services Limited Hiring! Full Time Assistant Relationship Support Manager II in Hong Kong - Ricebowl

As part of Relationship Service Management (“RSM”) team, Assistant Relationship Support Manager II will be the primary service contact for Commercial Banking Corporate clients, delivering responsive, high-quality support while providing strong operational governance.

Client servicing & relationship support

• Act as a key contact point for Corporate clients, providing best-in-class service and timely resolution of queries and requests.

• Deliver efficient operational support, particularly for complex client relationships and servicing requests.

• Co-ordinate with internal & external partners to progress credit and account servicing requests end-to-end.

• Handle credit risk returns and MI, including limit excess, exception reporting, documentation outstanding follow-ups

Quality assurance & operational excellence

• Validate service and operational outputs for relationship teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal standards.

• Consolidate checking results and provide clear reporting to ensure quality performance and compliance purposes.

• Provide practical input and implement process streamlining and control mechanisms to reduce risk, improve turnaround times, and enhance client experience.

• Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency.

Training, coaching & knowledge sharing

• Deliver training to wider team on updated regulatory, compliance, and internal standard requirements etc.

• Coach and support new or less experienced RSM team members on operational processes and controls

• Share best practices within the RSM team and across internal working partners to drive consistent client outcomes.

• Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems and credit workflow tools.

• Solid understanding of credit assessment and operations, approval process and security documentation is preferred, but not essential

• Be customer-focused with excellent interpersonal and communication skills

• Be dynamic and self-motivated, with strong analytical and problem-solving skills.

• Fluent in spoken and written English, able to communicate confidently in Cantonese and Putonghua.

• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint