FLAMINGO BY THE BEACH PENANG Hiring! Full Time Front Office Assistant in Pulau Pinang, Earn up to MYR 2,000 - Ricebowl

• Welcomes and checks in all guests according to the procedures.
• Greet guests in a polite manner and according to the standard greetings. Project a courteous image and be prompt.
• All incoming calls are attended to promptly and answered within 3 rings.
• Ensure that the counter looks neat at all times.
• Ensure that the rooms are assigned according to each reservation request.
• The room assigned for arrivals must be clean. Offer alternatives/solutions if the room is not ready.
• Ensure proper handover to the next shift at all times.
• Handles all mail, parcels, and faxes for in-house guests including all guest messages over the counter with importance.
• Responsible for their own float money during their shift and report any discrepancy to the Front Office Supervisor. Float money is subject to surprise cash count by the Duty Manager or Finance personnel. Any additional loan of money must be recorded in the Float book for control purposes.
• Performs check-out according to the procedures and ensures all guest bills are settled upon departure. Request for the room key card to be returned upon departure. Bid farewell, if possible, to all guests upon their departure.
• Advance payment is required for walk-ins to cover the room and Food & Beverage charges, if any, for the duration of the stay.
• Ensure guests check out accordingly. Constantly check on due out rooms and report to the Front Office Supervisor.
• All bills are posted within the shift and proper handover is done to the next shift.
• Correct procedure is followed upon guest request for a safe deposit box.
• Work closely and communicate with all section heads.
• Check and ensure that all night reports are accurate before distribution.
• Handles all guest and internal customer complaints and inquiries courteously and efficiently, following through to make sure problems are resolved satisfactorily. Request assistance from the Front Office Supervisors or Duty Manager if complaints cannot be handled.
• Must be well-informed of the daily functions, and activities in the hotel and VIPs arrival and in-house.
• Familiar with well-known tourist attractions, hotel events, and other civic, cultural, historical, and social points of interest. Gives and assists guests in seeking information.
• Ensure that guest history records are accurately updated and maintained.
• Ensures high standards of personal presentation and adheres to the hotel’s grooming standard.
• Record all happenings, important matters, and follow-ups in the log book. The logbook must be read and actions noted down. Initial after every entry.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person