全职 PASS OFFICE SUPERVISOR 工作, 薪水 up to MYR 4,803.74, Exchange 106 Federal Territory 公司招聘中 - Ricebowl

1. Supervise the daily operations of the Pass Office and ensure all activities are carried out in accordance with the Company's Standard Operating Procedures (SOPs).

2. Lead, guide, and monitor Pass Office personnel to ensure smooth, efficient, and professional service delivery.

3. Coordinate with internal departments, tenants, contractors, and service providers to ensure the efficient scheduling and use of the loading bay and service lifts.

4. Ensure all contractors, couriers, suppliers, and delivery personnel possess the necessary approvals and supporting documentation before entering the building, and that access is granted only during approved operating hours.

5. Monitor and control the movement of vehicles and personnel within the Pass Office and Loading Bay to maintain safety, order, and operational efficiency.

6. Ensure accurate records are maintained for all vehicle entries, deliveries, access cards, visitor passes, and related documentation.

7. Oversee the issuance, control, and reconciliation of access cards and visitor passes, ensuring all items are properly accounted for and returned.

8. Ensure the Pass Office and Loading Bay areas are maintained in a clean, organized, and safe condition at all times.

9. Identify, investigate, and report any incidents, accidents, security breaches, hazards, or near misses, and implement corrective actions where necessary.

10. Work closely with the Security Department to resolve operational and security-related matters affecting the Pass Office.

11. Ensure the Pass Office and Loading Bay are not used as storage or staging areas unless prior approval has been obtained from Management.

12. Handle escalated operational issues, customer complaints, and tenant enquiries professionally and promptly.

13. Prepare operational reports, attendance records, incident reports, and other documentation as required by Management.

14. Conduct on-the-job coaching, training, and performance monitoring of Pass Office staff to ensure compliance with company standards.

15. Recommend process improvements to enhance operational efficiency, security, and customer service.

Pay: RM1,662.14 - RM4,803.74 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person