CUSTOMER SERVICE COORDINATOR
Salary: $2,500 – $3,500 per month (depending on experience)
Working Days: 6 days per week
Location: Singapore (East)
Job Responsibilities
- Plan and coordinate daily delivery and installation schedules to ensure timely and efficient service.
- Coordinate closely with the Sales, Customer Service, Purchasing, and Warehouse departments to ensure smooth order fulfillment.
- Monitor order processing, picking, loading, delivery, and installation to maintain high service standards.
- Optimize delivery routes, manpower allocation, and vehicle utilization to improve operational efficiency and reduce transportation costs.
- Oversee inventory accuracy, warehouse organization, and stock movement.
- Resolve delivery, installation, and logistics-related customer issues promptly and professionally.
- Develop, implement, and continuously improve logistics SOPs and operational processes.
- Ensure compliance with company policies and Singapore workplace safety regulations.
Job Requirements
- Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum 3 years of experience in logistics, warehouse, or distribution management. Experience in the furniture industry is an advantage.
- Proven leadership experience in managing warehouse and delivery teams.
- Strong planning, organizational, and problem-solving skills.
- Good knowledge of inventory control, warehouse operations, and delivery planning.
- Familiar with Singapore road networks and logistics operations.
- Proficient in Microsoft Office (especially Excel) and warehouse or logistics management systems.
- Able to communicate effectively in English. Mandarin-speaking ability is an advantage to liaise with Mandarin-speaking customers and suppliers.
- Able to work in a fast-paced environment and when required, beyond normal working hours.
Benefits
- Competitive salary based on qualifications and experience
- Annual Leave and Medical Benefits
- Performance Bonus (subject to company and individual performance)
- Career Advancement Opportunities
- On-the-job Training and Professional Development
Singapore Citizens and Permanent Residents are preferred.
Interested?
Please WhatsApp your resume to +************* 2198 (Kelly) or email to *************