全职 Service Operation Support Technician (Contract) 工作, 薪水, LG Electronics Singapore 公司招聘中 - Ricebowl

Employment Type : One Year Renewal Contract

About the Role

We are looking for a hands-on and customer-focused Service Repair & Customer Support Technician to support our service center operations. The incumbent will be responsible for repair services, customer counter support, product inspection, return validation, and on-site service assistance for monitors, PCs, robotic vacuum cleaners, and B2B Information Display Signage products.

Key Responsibilities :-

Walk-In Repair Services

• Manage walk-in repair services for monitors, PCs, and robotic vacuum cleaners, including customer registration, product inspection, troubleshooting, and repair execution.
• Accurately document and track repair cases within the service management system.

Customer Counter Support

• Provide front-line customer support by handling product enquiries, troubleshooting, and usage guidance.
• Process repair requests, service transactions, and customer collections of repaired products.
• Handle payment collection and maintain accurate transaction records.

Pixel Repair (B2B Information Display Signage)

• Perform pixel inspection and repair for B2B Information Display (ID) Signage products.
• Conduct quality checks and maintain accurate service records to ensure compliance with company standards.

Return Validation & Product Grading

• Conduct return validation, condition assessment, and grading of PCs, monitors, and robotic vacuum cleaners in accordance with company guidelines.
• Record inspection results and support inventory disposition activities.

On-Site Service Support

• Support field engineers and technicians as part of a two-man team for on-site service operations.
• Assist with product repair, maintenance, replacement, and equipment transportation at customer sites.

Miscellaneous Support

• Provide assistance to the team or department on an ad-hoc basis, completing tasks and projects as assigned or necessary.

Requirements

• Nitec, Higher Nitec, Diploma, or equivalent qualification in Electronics, Electrical Engineering, IT, or related fields.
• Customer service-oriented with good communication skills.
• Hands-on, responsible, and able to work independently as well as in a team.
• Proficient in Microsoft Office applications and service management systems is an advantage.
• Fresh graduates are welcome to apply. Relevant repair or service center experience will be an added advantage.

Interested applicants are invited to submit their updated resume, expected salary and notice period.