YOTEL Hiring! Full Time Front Office Manager in Federal Territory - Ricebowl

NEW OPENING: YOTEL Kuala Lumpur - opening Q*************.

We are on the search for a passionate, dynamic and charismatic individual to join us at YOTEL Kuala Lumpur as Front Office Manager.

This is a fantastic opportunity for someone looking for a new challenge in a hands-on role. You’ll also need to live and breathe our values; be Creative by being playful and inspiring. Being Genuine by always being true to who we are, and by being Smart by delivering results in a clever and effective way.

YOTEL Kuala Lumpur

YOTEL Kuala Lumpur, our first hotel in Malaysia, will be situated in the capital’s Central Business District. Featuring 290 rooms, the hotel will showcase YOTEL’s latest features including the brand’s signature robotic concierge, motorised SmartBeds, and fully integrated technologies for which YOTEL is known.

Guests will have access to the brand’s multi-functional dining and co-working space – a 24-hour fitness centre, a Grab + Go snack station, and meeting hubs that can be used to network and relax. Guests, visitors of the hotel and locals will also have access to a rooftop pool and bar offering views of the city skyline.

About the role

At YOTEL, our mission is to challenge the status quo – it’s our DNA.

This is great opportunity for someone looking for their first managerial role in an exciting and supportive environment.

What makes us unique is that our Front Office is not the same as a traditional hotel – our guests are in control of how they wish to interact with us! You’ll need to live and breathe our values; be smart, honest, efficient, inspiring whilst displaying empathy.

Front Office manages our Self-Service Stations and the guest journey throughout the hotel. We operate a lean-operating model and do not have concierge teams.

Reporting to the hotel General Manager, the Front Office Manager will serve as a key member of the hotel senior management team and have a major part in the opening of YOTEL Kuala Lumpur.

More specifically, responsibilities will include the following:

• The role will be responsible for the daily operations of Front Office and the total guest journey within the hotel.
• Coach and develop the Front Office team to ensure they are confident, motivated and empowered when interacting with our guests.
• Collaborate with the senior hotel management team to drive innovation and continued development of the guest journey.
• Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Value’s.

The skills we are looking for are:

• Previous experience in a managerial level role, preferably with 3-5 years as an Assistant Front Office Manager in a larger property or Front Office Manager of a similar size property
• Hotel opening experience would be an advantage, but not essential.
• Desirable: Used Opera Cloud.
• Demonstrate excellent interpersonal skills by using their outgoing personality to interact with guests, employees, HQ and others.

About YOTEL

With 23 properties in sought-after locations globally, YOTEL is for people on the move. People who are experiencing, doing and achieving; Non-Stop. From buzzing cities to bustling airports YOTEL exists to challenge the status quo of the hospitality industry and deliver a different experience for guests through smart design, creative technology and awesome people. YOTEL is the pit stop for the Non-Stop.