全职 Cargo Services Supervisor 工作, 薪水, Cathay Pacific 公司招聘中 - Ricebowl

Cathay Pacific

Airport & Cargo Operations

Cargo Department

Permanent

Singapore

Application deadline: 05 Aug 2026

Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To help lead and support Cargo Services in executing the corporate strategy and various initiatives relating to cargo services and delivery.

To drive operational excellence and service delivery by partnering with stakeholders to provide clarity, guidance and support on the set performance targets and established matrix.

Key Responsibilities

Safety and Regulatory Compliance

• Ensure compliance with all safety, security, regulatory, corporate and departmental policies, procedures and standards.
• Manage cargo safety matters, including dangerous goods handling, freighter load control, cargo build-up and aircraft loading.
• Support Emergency, Accident, Crisis Response and Business Continuity Plan activities as required.

Service Delivery and Excellence

• Assist in developing, implementing and monitoring the Cargo Servicing Plan and handling agent performance, reporting operational results and service standards.
• Drive operational excellence by managing vendor performance, KPIs and service levels.
• Ensure safe, efficient and on-time freighter and passenger aircraft operations with optimum cargo uplift.
• Execute cargo service delivery strategies and operational plans in line with Head Office and regional objectives.
• Liaise with ports, commercial teams, airport authorities, government agencies and other stakeholders to ensure alignment and effective communication.
• Optimise aircraft space and weight utilisation through coordination with sales teams, handling agents and customers.
• Develop and improve local cargo procedures and service standards to support core and specialised products.
• Conduct regular performance reviews with service providers and communicate policy and procedural updates.
• Perform quality checks, resolve operational issues, and ensure timely follow-up of corrective actions.
• Maintain and ensure compliance with Standard Operating Procedures by employees and handling agents.
• Manage Unit Load Device inventory levels to meet operational and seasonal requirements.
• Participate in audits, assessments and projects, ensuring completion of follow-up actions.

Efficiency Improvement

• Ensure Cathay cargo notices, policies and operational updates are communicated and understood by employees and suppliers.
• Manage manpower rostering to support operational requirements in a cost-effective manner.
• Identify future service and manpower requirements and implement standardised procedures where appropriate.
• Provide coaching and training to cargo team members and act as the designated trainer when required.

People Development and Performance Management

• Lead, support and motivate the cargo team to achieve operational and business objectives.
• Build a high-performing team with the appropriate structure, capabilities and positive team culture.
• Supervise, coach and mentor employees, fostering collaboration and teamwork.
• Demonstrate leadership in line with Cathay's values and behavioural expectations.
• Develop talent, identify learning opportunities and support employee training and development.
• Maintain ongoing performance and development discussions with team members.
• Promote employee engagement and understanding of departmental goals and priorities.
• Support succession planning and internal development programmes in line with Head Office direction.
• Enhance the employee experience in line with Cathay's people objectives.

E&A

• Fulfil Emergency, Accident and Crisis Response responsibilities as required.

Requirements

Benefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Only applications from candidates with a cover letter and the right to work in Singapore without restrictions or sponsorship will be considered.