全职 Customer Service Executive 工作, 薪水, Wine Portal Holding P.L 公司招聘中 - Ricebowl

About Wine Portal

The Wine Portal Group is an end-to-end wine sourcing and distribution platform that services all client segments across Asia, ranging from Private Clients & Experienced Collectors, On-Trade Customers & Industry Professionals, Mass Retail & Aspiring Wine Consumers and Media & Content.

Our mission is to create a holistic destination for people to discover, learn and enjoy wine.

We strive to go beyond for the Asian wine community through our various brands including:

• Park90 – an award-winning wine lounge that has established itself amongst connoisseurs
• Grand Cru Wine Concierge – a premium wine retail shop that provides customized and exclusive offline and online wine buying experience
• Wine90 – our introductory wine bar for aficionados of all levels
• SG Wine Mart – an online-only marketplace for consumers to access value-for-money entry-level wines for everyday drinking
  
  

About The Role

You will be part of the Operations & Logistics team, providing operational and customer support to our customers as well as supporting the team on the smooth processing of orders and deliveries related matters.

What You Will Do

• Provide high level quality service & proactive communication with customers, in both pre and post sales functions via calls and emails.
• Timely response to customers’ enquiries across multiple platforms and sales channel.
• Coordinate delivery schedule and ensure timely deliveries to customers.
• Provide assistance to the Operations & Logistics team in:
• Order Processing.
• Fulfilment arrangement.
• Organize and monitor billings for customer storage wines.
• Work effectively as part of a team to achieve individual & team objectives.
• Any other duties and responsibilities as assigned by management.
  

Requirements

• At least 1-3 year of related customer service experience preferred.
• Proficient with MS Office and Inventory Management Systems.
• Excellent communication and interpersonal skills with good command of English and Mandarin.
• Strong customer service with good communication skills.
• Ability to work under pressure and tight deadlines.
• Detail oriented and able to handle multiple tasks.
• Pleasant personality with positive attitude and customer oriented.
• Good team player and able to work independently.
  
  

To apply for this position, please email your C.V. to ************* Do include your reason for leaving your current or previous employment, notice period if applicable, last drawn and expected salary.