全职 Customer Coordinator - Logistics Assistant 工作, 薪水 up to MYR 2,500, Chemdyes Pulau Pinang 公司招聘中 - Ricebowl

About the Role

We are looking for a proactive and detail-oriented Customer Coordinator & Logistics Assistant to join our team. In this role, you will be responsible for coordinating shipments, managing logistics operations, and providing excellent customer service to ensure timely and accurate order fulfillment.

Key Responsibilities

· Serve as the primary point of contact for customer enquiries via phone, email, and other communication channels.

· Process customer orders accurately and follow up to ensure timely delivery.

· Coordinate with the sales, warehouse, and logistics teams to meet customer requirements.

· Monitor inventory movements and assist with stock coordination when required.

· Provide customers with updates on order status, delivery schedules, and product availability.

· Prepare and manage customer and shipping documentation, including invoices, delivery orders, packing lists, and customs documents.

· Resolve customer issues and complaints promptly and professionally.

· Maintain accurate customer records and order information.

· Prepare quotations, invoices, and other customer-related documentation as required.

· Build and maintain positive relationships with customers to ensure high levels of satisfaction.

· Perform general administrative duties to support the customer service team.

· Coordinate local and international shipments and delivery from order processing to final delivery.

· Track shipments and provide customers with regular delivery updates.

· Maintain accurate customer and shipping records in the company's systems.

· Liaise with freight forwarders, shipping lines, transport providers (including local), and customs agents.

· Ensure compliance with company and customers’ procedures and relevant regulations.

Requirements

· Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Minimum 2 years of experience in logistics, shipping, customer service, or supply chain coordination

· Knowledge of import/export procedures and shipping documentation is an advantage.

· Good communication and interpersonal skills.

· Strong organizational skills with attention to detail.

· Proficient in Microsoft Office (Excel, Word, Outlook) and ERP / Auto Count systems is an advantage.

· Able to multitask, work independently, and meet deadlines.

· Fluent in English; additional language skills are an advantage.

Pay: From RM2,500.00 per month

Work Location: In person