Nova Ltd. Hiring! Full Time Field Services Engineer in - Ricebowl

The Service Team at Nova Singapore is looking for a service engineer to support Nova tools at customer site in Singapore area.

· Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.

· We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges, and work together in multidisciplinary global teams to find answers.

· We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.

We simply do things differently. What about you?

Responsibilitie

sWhat will you do as an Field Service Engineer

• ?Support Nova systems as defined under Nova’s warranty and End User service support agreement
• sMaintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to tim
• eAssist in new equipment installations, “add-ons,” and upgrade
• sProvide feedback to the division engineering and service teams based on experience gained with customer
• sEmploy FSRs for all service activitie
• sProvide customer training and retraining
• .Ensure an adequate level of know how among customers’ ‘users’
• .Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems
• .Demonstrate ability to manage escalations and critical customer situations successfully
• .Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction
• .Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues
• .Report design, reliability and/or maintenance issues to engineering
• .Create, edit and review technical field and training materials and documentation
• .Support beta programs at customer sites and division engineering cente
• rProvide customer support during working schedule as defined by service contrac
• tBe prepared to support the customer beyond the defined working schedule as require

d
Requiremen

• tsMinimum BS in Electrical / Mechanical Engineering / Material Scien
• ce3+ Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated system
• s.Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issue
• s.Hands-on experience with high-vacuum systems is highly preferre
• d.Previous experience working with multi-discipline semiconductor manufacturing equipment, metrology tool experience is pl
• usUnderstanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimizatio
• n.Proficiency in first-level software troubleshooting and suppor
• t.Familiarity with equipment integration and communication protocols such as SECS/HSM
• S.Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, and working around large equipmen
• t.Willingness to travel for service events, customer training, and onsite support (approximately 25%

).
That special something you bring

• inExcellent problem-solving ski
• llsStrong analytical, data analysis and diagnostics abili
• ty.Excellent written and oral communicati
• onsExcellent knowledge of semiconductor technical support requirements as well as field service processes and procedur
• es.Strong project and time management ski
• llsExcellent customer relations and communications ski
• ll.Excellent escalation management ski
• llsAbility to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sal