全职 Workplace Ambassador 工作, 薪水, JLL 公司招聘中 - Ricebowl

Overall Role

• Enhance the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts
  
  

Duties & responsibilities

• Primary focus to handle enquiries on all corporate services matters
• Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services
• Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience
• Need to be culturally sensitive and perform work ethically and with integrity
• Good knowledge of the office surrounding amenities
• Responds to requests for information, service, and assistance in a timely manner
• Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts
• Assist in collation for all team monthly reporting
• Arrange vendor meetings and prepare the minutes of meetings
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Manage vendor invoices that include coding and tracking of payment
• Respond to ‘fix me’ stickers and close the feedback loop
  
  

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set
  
  

Key Measurables (KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client
  
  

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated
  
  

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team
  
  

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client
  
  

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.
  
  

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills