JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role OverviewThe Sr. Technology Advisor serves as the critical bridge between LaSalle's business operations and its technology organization. This individual is a trusted advisor to business leaders and operational teams, responsible for driving technology adoption, delivering training programs, managing change, and contributing to the technology roadmap. The role sits within the AI & Technology Advisory team and partners closely with all teams under the technology organization.
Purpose of the RoleTechnology investments only deliver value when people use them effectively. This role exists to close the gap between technology deployment and business adoption — ensuring that every capability LaSalle deploys is understood, embraced, and measurably used by the people it is built to serve.
The Sr. Technology Advisor does this through three interconnected activities:
Building trusted relationships with business users and leadership so that technology is pulled into the organization, not pushed onto it.
Running structured change management and training programs so that users are confident and capable from day one.
Tracking adoption metrics and holding business units accountable for achieving agreed adoption targets.
Core ResponsibilitiesStakeholder Advisory & Relationship Management
Build and maintain trusted advisor relationships with operations managers, business unit leaders, and senior stakeholders.
Participate in bi-weekly Stakeholder Management Sessions and regular Leadership Strategic Alignment meetings to surface issues early and align expectations.
Represent the voice of the business within the Technology Advisory team, translating operational needs into technology requirements.
Contribute to the bi-annual Business/Tech Strategy Sessions by presenting business unit perspectives and adoption progress.
Change Management
Own end-to-end change management for technology rollouts within assigned business units, from impact assessment through stabilization.
Develop and execute change management plans including stakeholder mapping, communication strategies, resistance management, and success measurement.
Coordinate UAT activities, ensuring business users are engaged, feedback is captured, and issues are resolved before go-live.
Partner with the LaSalle support team to ensure L1/L2 coverage is in place ahead of launches and that escalation paths are clearly communicated.
Manage pilot programs and proof-of-concept deployments, gathering structured feedback to inform full rollout decisions.
Training & Enablement
Design, develop, and deliver training programs for new and existing technology capabilities — spanning virtual sessions, hands-on workshops, and self-service materials.
Work with product and support team to build and maintain a training content library within the knowledge base, ensuring materials are current with each product release.
Tailor training delivery to audience needs — from executive briefings to operational how-to sessions — across varied levels of technical familiarity.
Partner with the Data Products & Governance team to deliver data literacy programs that build confidence in self-service analytics tools including Genie and Hive.
Coordinate with the Intelligent Automation & AI team to enable users on automation tools including PowerAutomate and Aurachain.
Technology Adoption Tracking & Accountability
Build and maintain adoption dashboards, tracking usage trends across business units and regions.
Conduct regular adoption reviews with business unit leaders, presenting performance against targets and agreeing remediation plans where adoption is below expectations.
Identify and escalate adoption blockers — whether process, skills, or technology — to the relevant team for resolution.
Report adoption progress to the Tech Council and Leadership Strategic Alignment meetings, providing executive-level visibility.
Technology Roadmap Contribution
Gather and synthesize business feedback from stakeholders to inform the technology roadmap and prioritization decisions.
Identify unmet business needs and emerging use cases, escalating opportunities to the Product and Engineering team for evaluation.
Participate in vendor evaluation processes, representing the end-user perspective and providing structured feedback on usability and fit.
Contribute to the annual roadmap planning cycles, ensuring business priorities are reflected in technology investment decisions.
Qualifications & ExperienceRequired
5+ years of experience in technology advisory, business analysis, change management, or related roles within a complex, matrixed organization.
Proven ability to influence without authority — building credibility with both business stakeholders and technology teams.
Demonstrated experience designing and delivering training programs across varied audiences and formats.
Experience defining and tracking technology adoption metrics, with the ability to turn data into actionable insights.
Strong project management skills, with experience running structured change management programs.
Excellent written and verbal communication skills; comfortable presenting to C-suite and operational audiences alike.
Ability to travel 30-40% of the time depending on the region of representation.
Preferred
Experience in commercial real estate, investment management, or financial services.
Experience working across global, multi-time zone teams in a distributed environment.
Background in product management or business partnering within a technology function.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.