居家办公 Mandarin Platform Support Executive 工作, 薪水 up to MYR 3,000, Tribe Business Services Johor 公司招聘中 - Ricebowl

Mandarin Platform Support Executive

Work From Home (Remote)
Full-Time

Job Responsibilities

• Provide professional customer support in Mandarin via live chat, email, and other online communication channels.
• Respond to customer inquiries and resolve issues promptly while delivering an excellent customer experience.
• Assist users with account-related inquiries, platform navigation, and general service support.
• Monitor daily platform activities and report any issues or irregularities to the appropriate team.
• Investigate customer concerns and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and follow company policies and standard operating procedures (SOPs).
• Work closely with internal teams to ensure timely issue resolution and continuous service improvement.
• Meet individual and team performance targets while maintaining high service quality.

Job Requirements

• Fluent in Mandarin (spoken, reading, and written).
• Basic English communication skills.
• Strong communication, problem-solving, and customer service skills.
• Experience in Customer Service, Customer Support, Live Chat Support, or Platform Support is preferred.
• Candidates with experience supporting online platforms, digital services, or interactive entertainment platforms are highly encouraged to apply.
• Must be willing to work Work From Home (WFH).
• Must own a personal computer or laptop suitable for work.
• Must have a stable and reliable internet connection.
• Willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays when required.
• Able to work independently in a remote environment.
• Able to join immediately or within a short notice is an advantage.

Pay: RM3,000.00 per month

Application Question(s):

• Do you have experience in Customer Service, Customer Support, Live Chat Support, or Platform Support?
• Do you have experience supporting online platforms, digital services, or interactive entertainment platforms?
• Are you willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays if required?
• Do you have your own computer or laptop and a stable internet connection to support Work From Home (WFH)?
• If selected, when would you be available to start work?

Work Location: In person