全职 Gaming System Application Support 工作, 薪水, Resorts World Inc. Federal Territory 公司招聘中 - Ricebowl

The Partner Success Manager is responsible for managing and growing relationships with casino operators and gaming customers by ensuring successful adoption, satisfaction, and long-term value from our casino system solutions.

This role serves as the primary point of contact for assigned customers, working closely with Sales, Product, Engineering, and Support teams to understand customer needs, deliver business solutions, drive system adoption, and identify opportunities for account growth.

The ideal candidate will have strong account management and customer engagement skills, experience in technology solutions or enterprise software, and the ability to support sales activities within the casino and gaming industry.

Key Responsibilities

• Build and maintain strong, long-term relationships with casino operators, gaming establishments, and key stakeholders.
• Act as the primary contact for assigned customer accounts, ensuring high levels of customer satisfaction and engagement.
• Understand customers’ business objectives, operational challenges, and technology requirements to provide suitable solutions.
• Develop customer success plans and account strategies to drive adoption, retention, and expansion.
• Monitor customer feedback, usage trends, and satisfaction levels to identify improvement opportunities.
• Manage customer issues by coordinating with internal teams to ensure timely resolution.
• Support customer onboarding, system implementation, and deployment activities.
• Work closely with technical teams to ensure successful delivery and integration of casino systems.
• Train and guide customers on system capabilities and best practices.

Requirements

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, Hospitality Management, or related disciplines.
• Minimum of 3–5 years of experience in customer success, account management, sales, business development, or solution consulting roles.
• Experience managing enterprise customers or B2B technology solutions is preferred.
• Experience in the casino, gaming, hospitality, fintech, or software industry will be an advantage.
• Strong understanding of customer relationship management and account growth strategies.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to understand technical solutions and communicate business value to customers.
• Strong problem-solving skills with a customer-focused mindset.
• Ability to work independently and manage multiple customer accounts.
• Willingness to travel for customer meetings, industry events, and business engagements when required.