全职 Operations - Partner Support Coordinator 工作, 薪水 up to MYR 4,000, Quess Global Malaysia 公司招聘中 - Ricebowl

About the Role

Are you passionate about helping people and solving problems? We are looking for a Customer Service Executive (Partner Support) to act as the face of our walk-in support center!

In this role, you will operate at our front desk to directly support our platform partners (such as fleet and delivery partners). When they face issues with their accounts, campaigns, or daily operations, you will be their first point of contact to investigate, guide, and resolve their concerns. If you have a strong background in customer service, high empathy, and a thick skin to handle complaints professionally, we want you on our team!

Company: Leading Tech Platform

Location: Falim, Ipoh, Perak | Gelugor, Penang

Salary: Up to RM 4,000 per month

Job Type: Contract 12 Month renewble

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Flexibility Required: Must be willing to standby for Overtime (OT) and weekend support during peak periods, events, or urgent operational needs.

What You Will Do Every Day

· Act as the primary front-desk support, attending to walk-in inquiries and resolving partner issues. (Main Task)

· Handle complaints and operational concerns professionally, delivering top-tier customer service with patience and empathy.

· Collect and log feedback from all face-to-face interactions to help management identify system issues and improve processes.

· Assist the operations team in preparing communication materials and explaining new campaigns/rules to walk-in partners.

· Provide on-ground support and guidance during engagement events, activations, and ad-hoc campaign rollouts.

· Perform administrative tasks, update partner records accurately, and generate daily reports on walk-in traffic and resolved issues.

What We Are Looking For (The Must-Haves)

Education: Holds a minimum of a Diploma in any related field.

Languages: Mandatory proficiency in both English and Bahasa Malaysia (fluency in Mandarin is a strong added advantage).

· Prior experience in Customer Service, Front-Desk Support, or a Helpdesk role is highly preferred.

· Strong communication and interpersonal skills—you must be comfortable talking to people face-to-face all day.

· Ability to remain calm, professional, and empathetic when handling frustrated individuals or difficult complaints.

· Agile and able to work in a fast-paced environment with good time management.

· Basic working knowledge of Microsoft Excel or Google Sheets for logging data.

Why Join Us?

Great Culture: Join a vibrant, supportive, and people-oriented team within a respectful work environment.

Career Growth: Gain highly valuable experience in operations and customer relations with a leading tech organization.

Ready to take the next step in your career?

We would love to hear from you. Please feel free to apply today by submitting your updated resume, and our hiring team will be in touch with shortlisted candidates!

Pay: Up to RM4,000.00 per month

Application Question(s):

• Which Location You Applying.? Ipoh or Penang.?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service/Customer Care/ Partner Support: 3 years (Required)

Work Location: In person