居家办公 Technical Customer Support I 工作, 薪水 up to MYR 2,900, NCS Global Technology Pulau Pinang 公司招聘中 - Ricebowl

Essential Duties & Responsibilities

1. Non-Technical Customer Support:

• Resolves problems related to invoicing, purchasing, and delivery process with customers via inbound telephone, email or chat.
• Demonstrates ability toarticulate issues & solutions in simple to understand terms to both management and customers.
• Coordinates with the repair center/team on troubleshooting arrangements and logistics for issues related to applications, products, and vendors.

2.Technical Customer Support:

• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
• Demonstrates ability toarticulate technical issues in simple to understand terms to both management and customers.
• Collaborates with fellow technicians and supervisor to solve problems.

In General, ...

• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
• Fully documents customer interactions and issues in real-time and escalates complex problems under direct supervision.
• Demonstrates strong customer service, communication, and problem-solving skills.
• Works on a limited variety of problems of limited scope using defined procedures and practices.
• Familiarizes self with multiple new technologies, products, applications, and platforms.

Key Qualifications & Skills

• Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
• Minimum 1 - 2 years of demonstrated working experience in Customer Support/Service role.
• Fresh graduates are welcome to apply!
• Basic computer literacy with a working knowledge of the Microsoft Office Package.
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates strong customer service and communication skills.
• Must be able to work in shift/weekend, 9 hours and 12 hours business model (mainly afternoon/night shifts).
• Current working model: Hybrid.

Pay: RM2,000.00 - RM2,900.00 per month

Application Question(s):

• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• Are you available for shift work?
• Are you available for short term contract work?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Bayan Lepas (11900)