Ability to work effectively with desktop computers and related hardware, including installation, configuration, and maintenance.
Strong technical support and troubleshooting skills to diagnose and resolve user and system issues efficiently.
Knowledge of operating systems (e.g., Windows, macOS, Linux) and familiarity with system configuration and basic administration.
Experience with software installation, patching, and updates, including standard office and security applications.
Good understanding of basic networking concepts (LAN/WAN, TCP/IP), printers, and peripheral device support.
Excellent problem-solving skills, attention to detail, and the ability to prioritize incidents in a fast-paced environment.
Clear written and verbal communication skills, with the ability to support users from diverse backgrounds in a professional manner.
Relevant technical certification (e.g., CompTIA A+, Microsoft certifications) or diploma/degree in IT, Computer Science, or related field is beneficial.