Jigger & Pony Group is a leading hospitality company that owns and operates restaurants and bars in Singapore. A pioneer in Singapore’s cocktail bar scene, the Group’s portfolio comprises of the following bars and restaurants:
Restaurants-
- Humpback – oyster bar and seafood bistro with a focused wine & cocktail list
- Caffe Fernet – Modern Italian restaurant bar with a view of the Marina Bay waterfront
Cocktail Bars-
- Jigger & Pony (No. 9 The World’s 50 Best Bars 2025, No. 3 Asia’s 50 Best Bars 2025)
- Gibson – Timeless cocktail bar balancing balances ingredient‑driven creativity with classics
- Live Twice – Cocktail bar inspired by mid-century modern Japan
- Pop City - Japanese-lifestyle cocktail bar in Singapore’s Central Business District
- Cosmo Pony - Convivial bar with a cosmopolitan soul in Jakarta
- BOP - Korean cocktail dining bar in Tanjong Pagar
About the Role
We are seeking an experienced and driven Hospitality Manager (Front of House Manager) to lead the venue end-to-end. This role is responsible for overseeing Front of House operations, while working closely with the Chef de Cuisine to deliver a cohesive and exceptional guest experience.
As a leader within Jigger & Pony Group, you will champion our culture, develop your team, and drive both operational excellence and commercial performance.
Key Responsibilities
Leadership & Culture
- Lead, inspire, and develop a high-performing FOH and bar team, fostering a positive and collaborative team culture
- Actively manage the talent pipeline through hiring, coaching, and succession planning
- Train and guide the team to deliver “wow” experiences with genuine warmth and a human touch
- Ensure strong product knowledge across food and beverage, aligned with brand storytelling
- Continuously elevate service standards through coaching and on-the-floor leadership
Operations & Guest Experience
- Oversee daily operations to ensure a consistently high standard of service, cleanliness, and organisation
- Develop and maintain SOPs, ensuring service excellence while allowing for authentic, personalised hospitality
- Lead team to handle guest feedback and resolve issues with care, ensuring every guest leaves with a memorable experience
- Work closely with the Chef de Cuisine to ensure seamless alignment between kitchen and front-of-house operations
- Regularly review operational workflows and recommend improvements based on data and observation
Requirements
- Proven leadership experience in a quality-driven restaurant
- Passion for hospitality, with a natural ability to connect with guests and team members
- Analytical, proactive, and solutions and people-oriented mindset
- Strong communication skills and ability to collaborate across teams
- Organised, detail-oriented, and empathetic