Devloit Hiring! Full Time Customer Service Representative WFH in Federal Territory - Ricebowl

Position - Customer Service (English)

Location-Work from Home

Payroll - Devloit (6 month contract)

Salary - 2900 (Basic) + 400 (SA) + 150 (WFH)

Language- English - B2

Experience - 1+ Years in CS

Education : SPM

Shift Timing: 9:00 PM - 6:00 AM (Mon - Fri)

Immediate Joiners

DUTIES AND RESPONSIBILITIES

• To assist the candidate with all aspects of the testing process from registration to test delivery.

• To interface between candidates, clients and test sites in a professional and efficient manner.

• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to

Contact Centre policies and procedures.

• Achieve and maintain all key quality and productivity metrics.

• Escalate unresolved candidate grievances to designated departments for further investigation.

• To respond to incoming chats within a specified timeframe according to company guidelines.

• To respond to incoming emails within a specified timeframe according to company guidelines.

• To ensure excellent reliability with minimal unplanned absences as per company guidelines.

• To attend required training to continually learn knowledge of practices, procedures, policies and

clients.

For more details share your resume at ************* or +*************6