Monitors equipment and inventory levels and takes appropriate action.
Handle ordering and inventory control.
Handle guest complaints, enquiries and feedbacks.
Establish good rapport with guests, maintain good customer relations, and handle guest feedback promptly and efficiently.
Training / People
Training and supervising the junior team members achieve guest satisfaction, operations efficiency and productivity
Conducts briefing in the absence of the managers as required to communicate effectively to the F&B team to ensure that they are kept current on pertinent hotel information and activities
Financial & Administration
Prepare reports as required by management.
Comply to workplace safety and health regulations and ensure that all stalls are trained in WSH practices.