Jalan Sultan Ismail Kuala Lumpur Federal Territory Malaysia
职位描述
任职资格
At least high school, diploma, degree or certification in hospitality management, hotel management, or a related field may be preferred.
Minimum of 3 years experience in housekeeping or cleaning services, with progressively increasing responsibilities.
Certification in housekeeping management or related field may be beneficial.
Understanding of cleaning techniques, equipment, and products.
Knowledge of health and safety regulations related to cleaning practices.
Attention to detail and a commitment to maintaining high standards of cleanliness.
岗位职责
Allocate daily work and any special assignment to the staff
Attend daily briefings and take note of the special attention items for the guests
To conduct briefings with the room attendants and ensure they execute the special requests
To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation
To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest
To ensure the own work and the work of the room attendants supervised, are completed at the end of the shift.
To do any ad hoc task as assigned by superior
Maintain proper records of housekeeping activities, inspections, and inventory.
Ensure compliance with company policies, health and safety regulations, and building management requirements.
Assist with scheduling staff shifts and managing manpower during peak periods.
Handle housekeeping-related guest concerns professionally and ensure timely resolution.
Continuously identify opportunities to improve operational efficiency and service quality.