Location : Singapore
Job Description:
Primary Skill:
Client Growth & Account Mining
Client Relationship & Stakeholder Expansion
Cybersecurity Engagement & Value Creation
Secondary skill:
Delivery Effectiveness & Margin Improvement
Strategic Leadership & Internal Collaboration
Key Responsibilities
Client Growth & Account Mining
- Own and execute growth strategies for strategic accounts, focused on net additional business growth and wallet share expansion
- Identify and convert account mining opportunities, including cybersecurity-related solutions and transformation programs
- Develop deep understanding of client business objectives, risk concerns, and regulatory pressures
- Shape and position differentiated offerings—particularly where cybersecurity, risk, compliance, and resilience are critical client priorities
Client Relationship & Stakeholder Expansion
- Act as executive sponsor and trusted advisor across strategic client accounts
- Build and expand relationships with CxOs, CIOs, CISOs, risk leaders, business heads, and procurement stakeholders
- Increase organizational reach by penetrating new buying centers and security decision-makers
- Lead executive governance, QBRs, steering committees, and crisis/escalation scenarios when required
Cybersecurity Engagement & Value Creation
- Leverage prior experience in cybersecurity programs such as security transformation, managed security services, cloud security, IAM, GRC, SOC operations, or cyber risk management
- Translate client security pain points into scalable, outcome-oriented solutions
- Partner with cybersecurity, technology, and delivery teams to ensure solutions are aligned with client risk posture and compliance needs
- Support strategic pursuits and large deals where cybersecurity is a core decision driver
Delivery Effectiveness & Margin Improvement
- Partner with delivery leadership to improve operational efficiency, quality, and delivery predictability
- Drive contribution margin improvement through cost optimization, pricing discipline, scope control, and productivity initiatives
- Ensure strong alignment between commercial commitments, cybersecurity delivery models, and client expectations
Strategic Leadership & Internal Collaboration
- Develop account plans with clear targets for growth, margin improvement, CSAT, and security-led expansion
- Provide market and client intelligence to influence solution design, cybersecurity offerings, and go-to-market strategy
- Mentor account teams and foster a consultative, value-led client engagement culture
Key Performance Indicators (KPIs)
- Improvement in contribution margins across managed accounts
- Net additional business growth, including cybersecurity-related revenue
- Improvement in Client Satisfaction (CSAT) scores and retention
- Expansion of stakeholder coverage, particularly within security and risk leadership
- Success rate of account mining and cybersecurity-led growth initiatives
Qualifications & Experience
- 15+ years of experience in client-facing leadership roles within technology services, consulting, or professional services
- Strong track record in growing large, complex accounts through relationship-led and solution-led expansion
- Prior experience with cybersecurity programs (delivery, presales, consulting, or executive sponsorship) is a significant advantage
- Demonstrated success in margin improvement, P&L management, or commercial ownership
- Executive-level engagement experience with C-suite and senior risk/security stakeholders