全职 IT Technician (2-4years experience) 工作, 薪水, ASE SEMICONDUCTOR (PENANG) SDN. BHD. Pulau Pinang 公司招聘中 - Ricebowl

Job Title: IT Technician (Manufacturing Support) 

Job Summary 

We are seeking an IT Technician to support manufacturing operations in TNP (Test & New Product), FT (Final Test), and Assembly areas. The role involves providing technical support for production systems, ensuring minimal downtime, and maintaining smooth IT operations in a 24x7 manufacturing environment. 

Key Responsibilities 

• Provide IT support for manufacturing areas (TNP, FT, Assembly)  

• Troubleshoot hardware, software, OS, and network issues  

• Support tester PCs, engineering workstations, and production systems  

• Respond to IT incidents and ensure resolution within SLA  

• Escalate complex issues to relevant IT teams when required  

• Perform basic preventive maintenance on IT equipment  

• Support system installation, upgrades, and configuration  

• Maintain accurate documentation in ticketing system (e.g. ServiceNow)  

Shift Reporting & Handover 

• Perform proper shift reporting at the end of each shift  

• Document all incidents, ongoing issues, and system status clearly  

• Ensure complete shift handover (passover) to next shift team  

• Communicate critical issues, risks, and pending actions during handover  

• Ensure continuity of support for production without information loss  

Requirements 

• 1–3 years experience in IT support or related field  

• Experience in manufacturing environment is an advantage  

• Basic knowledge of Windows OS (Linux is a plus)  

• Basic networking knowledge (LAN, IP, troubleshooting)  

• Able to work in shift (24x7 support), including weekends/holidays if required  

• Strong problem-solving skills and able to work under pressure  

• Good communication and teamwork skills  

Preferred 

• Experience supporting semiconductor or production environment  

• Familiar with ServiceNow or similar ticketing tools  

• Hands-on troubleshooting of PCs, printers, and industrial systems