全职 Salesforce Solution Architect (Senior) 工作, 薪水 up to SGD 7,000, CMC APAC Pte Ltd Central Region (Singapore) 公司招聘中 - Ricebowl

Salesforce Architect

Lead technical solutioning, squad delivery, and large-scale Salesforce programs across Service Cloud, Public

EXPERIENCE REQUIRED: Minimum 7 years

LEVEL: Architect / Technical Lead

About the Role

We are looking for an experienced Salesforce Architect to lead the design and delivery of large-scale, mission-critical Salesforce solutions. This role sits at the intersection of hands-on technical leadership and squad delivery ownership — you will architect scalable solutions, guide implementation best practices, and lead a squad of developers and consultants to deliver on time and to a high standard.

Key Responsibilities

Technical Solutioning & Architecture

• Design end-to-end Salesforce solutions covering data model, security, automation, and integration architecture
• Translate business requirements into scalable, maintainable technical designs aligned with Salesforce best practices and platform limits
• Own architectural decisions across Service Cloud, PSS, and OmniStudio implementations, ensuring solutions are fit-for-purpose and future-proof
• Conduct technical design reviews, code reviews, and enforce governance and quality standards across the squad
• Identify technical risks early and define mitigation strategies before they impact delivery

Delivery & Squad Leadership

• Lead a squad of developers, QE, designers through the full delivery lifecycle — from solution design to deployment and hypercare
• Break down complex requirements into deliverable sprints/workstreams and manage delivery timelines
• Act as the primary technical escalation point for the squad, unblocking issues and making pragmatic trade-off decisions
• Coach and mentor junior/mid-level developers on Salesforce architecture principles and coding standards
• Collaborate with Project/Delivery Managers to ensure scope, timeline, and quality stay aligned

Service Cloud & Public Sector Solutions (PSS)

• Architect and implement Service Cloud solutions including case management, omni-channel routing, knowledge management, and entitlements/SLAs
• Apply PSS-specific capabilities (e.g. Public Sector Case Management, Action Plan and etc) to government or regulated-industry use cases
• Ensure solutions meet compliance, security, and audit requirements typical of public sector or highly regulated environments

OmniStudio

• Design and build OmniStudio artifacts — OmniScripts, FlexCards, Integration Procedures, DataRaptors —for guided, low-code process automation
• Establish reusable OmniStudio patterns and governance standards for scalability across projects
• Make sound build decisions between OmniStudio, Flow, and Apex/LWC based on performance, maintainability, and complexity

System Integrations

• Design and oversee integrations between Salesforce and external systems (e.g. identity providers, middleware, legacy government systems)
• Apply appropriate integration patterns — REST APIs, MuleSoft, Platform Events, external services, SCIMbased provisioning — based on volume, latency, and security needs
• Ensure integration solutions are secure, resilient, and support enterprise identity/governance requirements (e.g. External Client Apps, OAuth flows)

Large-Scale Delivery

• Bring a proven track record of successfully delivering large, complex Salesforce programs (multi-team, multi-phase, or multi-agency/multi-business-unit in scale)
• Manage technical debt and platform scalability proactively across long-running programs
• Contribute to CoE (Centre of Excellence) playbooks, architecture standards, and reusable delivery frameworks where applicable

Required Qualifications

• Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or

Technical Lead capacity

• Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements)
• Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations
• Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility)
• Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)
• Track record of leading squads/teams to deliver projects on time and within scope
• Proven experience delivering large-scale, complex Salesforce programs
• Strong stakeholder management and communication skills — able to translate technical concepts for non-technical audiences

Preferred Qualifications

• Salesforce certifications: Application Architect, System Architect highly regarded
• Experience with MuleSoft or other enterprise integration platforms
• Experience with Salesforce Shield (encryption, event monitoring)
• Experience contributing to or building a Salesforce Centre of Excellence (CoE), including governance playbooks and platform standards
• Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release

management)

Pay: $6,000.00 - $7,000.00 per month

Experience:

• Salesforce Solution Architect: 7 years (Required)

Work Location: In person