全职 Trainer Executive 工作, 薪水 up to MYR 2,300, YBS Agro Premiere Pahang 公司招聘中 - Ricebowl

OBJECTIVE

To plan, coordinate and deliver effective training programs that ensure all Abang Strawberry and Dulang Pahang employees possess the necessary skills, product knowledge and service standards to deliver an excellent customer experience while complying with company SOPs.

1. Employee Training

• Conduct onboarding and orientation training for all new employees.
• Deliver refresher training for existing staff.
• Train employees on customer service excellence and hospitality.
• Ensure all staff understand their job responsibilities before starting work.

2. SOP Training

• Train employees on all operational SOPs.
• Ensure staff comply with service, hygiene and safety standards.
• Conduct practical demonstrations on daily operational procedures.
• Update training materials whenever SOPs are revised.

3. Product Knowledge

• Train staff on all menu items, ingredients and preparation methods.
• Ensure employees can confidently explain products and promotions to customers.
• Conduct training for new menu launches and seasonal campaigns.

4. Service Quality

• Observe staff performance during operations.
• Provide on-the-job coaching and immediate feedback.
• Improve greeting, communication and complaint handling skills.
• Ensure consistent service standards across all shifts.

5. Performance Assessment

• Conduct competency assessments during probation.
• Evaluate employee skills after training sessions.
• Identify training needs based on performance observations.
• Recommend additional coaching for underperforming employees.

6. Outlet Coaching

• Perform regular floor coaching during operating hours.
• Assist supervisors in improving team performance.
• Support outlet managers during peak seasons and special events.

7. Documentation

• Maintain employee training records.
• Prepare monthly training reports.
• Track training attendance and competency results.
• Update training schedules and training matrix.

8. Collaboration

• Work closely with HR and Operations to identify training requirements.
• Assist in developing career progression plans.
• Support recruitment onboarding and probation evaluation.

Pay: From RM2,300.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Meal provided
• Opportunities for promotion

Ability to commute/relocate:

• Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person