全职 Duty Manager 工作, 薪水 up to MYR 3,000, MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU) Johor 公司招聘中 - Ricebowl

Job Summary
The Duty Manager oversees the smooth daily operations of the hotel during their shift, ensuring exceptional guest experiences and efficient service delivery across all departments. Acting as the hotel’s representative when senior management is unavailable, the Duty Manager handles guest concerns, coordinates staff, and responds to emergencies with professionalism.

Key Responsibilities

• Oversee and coordinate all hotel operations during assigned shifts
• Maintain 4-star service standards and ensure an exceptional guest experience
• Act as the main point of contact for guest concerns, resolving issues promptly and professionally
• Supervise Front Office, Housekeeping, and related departments to ensure smooth operations
• Conduct regular floor patrols to ensure cleanliness, safety, and presentation standards are met
• Handle VIP arrivals, special requests, and guest relations with a high level of professionalism
• Ensure compliance with hotel policies, safety procedures, and hygiene standards
• Prepare daily operational reports and provide shift handover updates
• Support team members during peak hours and operational challenges

What we're looking for

• Diploma/Degree in Hospitality or related field
• 2–3 years hotel experience in Front Office (supervisory/management preferred)
• Strong leadership, decision-making & problem-solving skills
• Good working knowledge of computer software applications.
• Excellent interpersonal and communication skills (both written and oral).
• Able to work shifts, nights, weekends & public holidays

Job Types: Full-time, Permanent

Pay: From RM3,000.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• front desk: 2 years (Preferred)

Work Location: In person