Company Description ShellKode is a born-in-the-cloud technology company specializing in Modernization, Security, Data, Generative AI, and AI/ML, with multiple delivery centers across APAC. The company delivers industry-focused solutions for Retail, Logistics, Healthcare, and Financial Services, offering over 80 specialized data and GenAI solutions that drive measurable business value and transformative growth. ShellKode is recognized as a leader in the cloud and GenAI ecosystem, holding AWS Competencies in GenAI, Migration, and Modernization, and has received awards at the AWS AI Conclave in 2023 and 2024. The organization is committed to innovation and social impact, collaborating with universities, startups, and incubation centers to nurture emerging talent. Its EmpowerHer initiative, launched with AWS, aims to train and empower 100,000 women developers in GenAI, earning ShellKode the 2024 Social Impact Partner of the Year recognition.
Role Description This is a full-time, on-site Inside Sales Representative role based in WP, Kuala Lumpur. The Inside Sales Representative will handle inbound and outbound sales activities, qualify leads, and manage a sales pipeline to drive revenue growth for ShellKode’s cloud and GenAI solutions. Daily responsibilities include conducting discovery calls, presenting solution overviews, preparing proposals, and following up with prospects to move opportunities through the sales cycle. The role involves building and maintaining strong relationships with potential and existing customers, coordinating with account management and technical teams to address customer needs, and ensuring a positive experience throughout the sales process. The Inside Sales Representative will also maintain accurate records in CRM systems, report on sales performance, and proactively identify new business opportunities within assigned markets or segments.
Qualifications
- Strong Inside Sales and Lead Generation skills, with the ability to qualify prospects and manage a structured sales pipeline.
- Demonstrated focus on Customer Service and Customer Satisfaction, ensuring responsive and solution-oriented interactions.
- Experience with Account Management, including nurturing relationships and supporting long-term customer engagement.
- Effective communication and presentation skills, both written and verbal, with the ability to explain technical solutions in clear business terms.
- Comfort working with CRM tools and basic sales reporting, along with solid organizational and time-management abilities.
- Previous experience in technology, cloud, or SaaS sales is beneficial; exposure to AI/ML or GenAI solutions is a plus.
- Ability to work on-site in WP, Kuala Lumpur, collaborate with cross-functional teams, and adapt in a fast-paced, innovation-driven environment.
- Relevant diploma or degree in Business, Marketing, IT, or a related field, or equivalent practical sales experience.